Sales and Service Supervisor - Staybridge Suites NASA/ Clear Lake

Job Locations US-TX-Webster
Req No.
2020-1298
Category
Management
Type
Regular Full-Time

Overview

The Staybridge Suites NASA/Clear Lake is looking for passionate and energetic Sales and Service Supervisor to join our team! As part of our team, you'll have the flexibility of being part of a small company yet enjoy the benefits of a comprehensive support system and strong set of resources to help you succeed in your role. The ideal candidate shall strive to provide exceptional service to both guests and team members at all times. The Sales and Service Supervisor will be responsible to assist in providing leadership and guidance to the guest services team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.

 

Who We Are:

 

Pathfinder Development is an exceptional hotel management company who thrives on delivering Platinum Service to our guests, associates, community and partners. We are looking for a self-motivated and highly ambitious individual to be a leader for Pathfinder Development.  We believe in building your journey of self-discovery. Our goal is for you to enjoy working at our properties as much as our guests enjoy staying at our properties. You will be an ambassador for the brand and the hotel by embodying our motto of “Do unto others as they never would have imagined it could be done!”. If you have a servant heart with a sense of adventure apply today and begin to explore your career opportunities with Pathfinder Development.

Responsibilities

  • Exhibiting a true commitment towards legendary guest service.    We pride ourselves on going the extra mile for our guests to make them happy and as a supervisor, you will be expected to help drive this culture.  
  • Helping the General Manager successfully resolve guest complaints and fulfill special requests to the extent that they are practical.   We pride ourselves on turning negative guest experiences into positive ones and rarely, if ever saying "No" to our guests!
  • Managing critical financial functions for the hotel such as ordering supplies for the hotel, securing bids when repairs need to be made, billing corporate accounts in a timely and accurate fashion, coding invoices for Corporate Accounting staff and payment of hotel occupancy taxes
  • Helping ensure that the hotel and hotel staff is consistently adhering to standard operating procedures
  • Working with the Executive Housekeeper and Housekeeping staff to ensure the hotel's guest suites and public areas exhibit the high level of cleanliness our guests expect and deserve
  • Working with our Maintenance Staff to ensure a strong level of maintenance upkeep throughout the hotel and compliance with preventive maintenance procedures and policies of the hotel
  • Assisting the General Manager in the hiring, training and motivating of a staff of about 10 people. 

Qualifications

The ideal candidate for this exciting position will possess the following traits and qualities:

  • Goal-oriented and able to work on multiple tasks at the same time
  • Strong Organizational skills
  • Required to work on evenings and weekends, based on needs of hotel
  • Commitment to driving exceptional guest service
  • Proven success in managing and coaching a team to exceed  the expectations of guests
  • Service-driven people person who thrives in a team environment
  • Experience in supervising and coaching staff of up to 10 people
  • Experience as a Hotel Assistant General Manager or Front Office Manager is preferred, although equivalent similar experience may be considered
  • Experience within the IHG, Hilton or Marriott family of brands is a plus.

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