• Sales and Service Supervisor

    Job Locations US-TX-Port Arthur
    Req No.
    2018-1214
    Category
    Management
    Type
    Regular Full-Time
  • Overview

    The Hampton Inn and Suites Port Arthur is seeking a highly motivated, guest service oriented Sales and Service Supervisor to join our hospitality team!  As part of our team, you'll have the flexibility of being part of a small company yet enjoy the benefits of a comprehensive support system and strong set of resources to help you succeed in your role. The ideal candidate shall strive to provide exceptional service to both guests and team members at all times. S/he will be responsible to assist in providing leadership and guidance to the guest services team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for the Hampton brand.

    Responsibilities

    • Exhibiting a true commitment towards legendary guest service.    We pride ourselves on going the extra mile for our guests to make them happy and as a supervisor, you will be expected to help drive this culture.  
    • Helping the General Manager successfully resolve guest complaints and fulfill special requests to the extent that they are practical.   We pride ourselves on turning negative guest experiences into positive ones and rarely, if ever saying "No" to our guests!
    • Managing critical financial functions for the hotel such as ordering supplies for the hotel, securing bids when repairs need to be made, billing corporate accounts in a timely and accurate fashion, coding invoices for Corporate Accounting staff and payment of hotel occupancy taxes
    • Helping ensure that the hotel and hotel staff is consistently adhering to standard operating procedures
    • Working with the Executive Housekeeper and Housekeeping staff to ensure the hotel's guest suites and public areas exhibit the high level of cleanliness our guests expect and deserve
    • Working with our Maintenance Staff to ensure a strong level of maintenance upkeep throughout the hotel and compliance with preventive maintenance procedures and policies of the hotel
    • Assisting the General Manager in the hiring, training and motivating of a staff of about 10 people. 

    Qualifications

    The ideal candidate for this exciting position will possess the following traits and qualities:

    • Goal-oriented and able to work on multiple tasks at the same time
    • Strong Organizational skills
    • Required to work on evenings and weekends, based on needs of hotel
    • Commitment to driving exceptional guest service
    • Proven success in managing and coaching a team to exceed  the expectations of guests
    • Service-driven people person who thrives in a team environment
    • Experience in supervising and coaching staff of up to 10 people
    • Experience as a Hotel Assistant General Manager or Front Office Manager is preferred, although equivalent similar experience may be considered
    • Experience within the IHG, Hilton or Marriott family of brands is a plus.

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