Assistant General Manager

US-TX-Houston
Req No.
2017-1142
Category
Management
Type
Regular Full-Time

Overview

Pathfinder Development wholeheartedly believes that the quality and competence of our workforce is the single most important factor in our success. We believe the path towards legendary guest service commences with a highly engaged and energized team and we embrace and relish the challenge of attracting, developing and retaining high caliber talent so that your property achieves and sustains excellence! 

Responsibilities

As an Assistant General Manager, your principal responsibilities at our upscale, select service hotel will include:

  • Exhibiting a true commitment towards legendary service. We pride ourselves on going the extra mile for our guests to make them happy and as a Manager, you will be expected to help drive this culture.
  • Helping the General Manager successfully resolve guest complaints and fulfill guest special requests . We pride ourselves on turning negative guest experiences into positive ones and rarely, if ever saying "No" to our guests!
  • Managing critical financial functions for the hotel such as ordering supplies for the hotel, securing bids when repairs need to be made, billing corporate accounts in a timely and accurate fashion, coding invoices for Corporate Accounting staff and payment of hotel occupancy taxes
  • Helping ensure that the hotel and hotel staff is consistently adhering to standard operating procedures
  • Working with the Executive Housekeeper and Housekeeping staff to ensure the hotel's guest suites and public areas exhibit the high level of cleanliness our guests expect and deserve
  • Working with our Maintenance Staff to ensure a strong level of maintenance upkeep throughout the hotel and compliance with preventive maintenance procedures and policies of the hotel
  • Assisting the General Manager in the hiring, training and motivating of a staff of about 20-25 people.
  • Conducting employee reviews and disciplinary actions as appropriate

Qualifications

The ideal candidate for this exciting position will possess the following traits and qualities:

  • Commitment to providing and driving exceptional guest service
  • Goal-oriented and able to work on multiple tasks at the same time
  • Strong Organizational skills
  • Occasionally required to work on evenings and weekends, based on needs of hotel
  • Proven success in managing and coaching a team to exceed the expectations of guests
  • Service-driven people person who thrives in a team environment
  • Experience in supervising and coaching staff of up to 20 people
  • Experience as a Hotel Assistant General Manager or Front Office Manager is preferred, although equivalent similar experience may be considered
  • Experience within the IHG, Hilton or Marriott family of brands is a plus

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